Demonstrate presentation, communication and interpersonal skills in different customer service situations. M2
Analyse the strengths and weaknesses of own presentation, communication and interpersonal skills in different customer service situations.
D2
Evaluate own skills and performance in different customer service situations, incorporating this into a personal development plan.

Which stroke of the four-stroke cycle is shown in the above figure? a. power b. compression c. exhaust d. intake

Your goal is to have $2,000,000. you have a total of $40,000 today. you invest the $40,000 and want to add to it each month. at 10% annual interest, how much do you need to invest each month in order to bring the total up to $2,000,000 30 years from now?

Robert black, regional manager for ford in texas and oklahoma, faced a dilemma. the ford f-150 pickup truck was the best-selling pickup ever, yet ford's headquarters in detroit had decided to introduce a completely redesigned f-150. how could mr. black sell both trucks at the same time? he still had "old" f-150s in stock. in his advertising, mr. black referred to the new f-150s as follows: "not a better f-150. just the only truck good enough to be the next f-150." this statement represents ford's of the new f-150.