Soltura Products Inc. has a training program for its customer service representatives that tests trainees' abilities to interact with customers through role-playing exercises. Every time a trainee enacts a situation, he or she receives instantaneous feedback about the task and a specific type of reinforcement to either encourage or criticize their responses during the enactment. In the context of instructional strategies, this is most likely an example of . a. overlearning b. immediate confirmation c. behavior modeling d. active practice

b. immediate confirmation

Explanation:

Training can be defined as a learning process which typically involves teaching an individual or group of people skills that are relevant to their job position or roles in an organization.

This ultimately implies that, the main purpose of a training is to improve an employee's performance in his or her place of work.

Operant conditioning can be defined as an associative learning process which involves reinforcing the strength of a behavior. Thus, the outcome depends on the response in operant conditioning.

A reinforcement of a desired behavior involves the process of strengthening a positive behavior being exhibited by an individual through the use of stimulus. Therefore, making the behavior to be exhibited in the future by the individual.

Basically, by reinforcing desired behaviors with rewards, parents, teachers and leaders can help people in building positive norms.

In this scenario, Soltura Products Inc. has a training program for its customer service representatives that tests trainees' abilities to interact with customers through role-playing exercises. Every time a trainee enacts a situation, he or she receives instantaneous feedback about the task and a specific type of reinforcement to either encourage or criticize their responses during the enactment. In the context of instructional strategies, this is most likely an example of immediate confirmation because the feedback that the trainee receives is instantaneous.

e would be the answer