Business, 25.03.2021 20:30 jr928718

When calling a customer by phone to address a problem or disappointment, you should describe the problem and apologize, offer an explanation and resolution, and a. provide resale information or promote products and services. b. follow up with a written message that documents the phone call and promotes goodwill. c. come to an agreement on a refund or compensation. d. suggest a face-to-face meeting to resolve any remaining issues.

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