Following Professional Telephone and Voice Mail Etiquette Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette. Identify the telephone etiquette that will make your telephone calls productive. a. End the call politely.
b. Avoid telephone tag.
c. Leave complete voice mail messages.
d. Be professional and courteous.
e. Be brisk when rushed.

a. End the call politely.

b. Avoid telephone tag.

c. Leave complete voice mail messages.

d. Be professional and courteous.

Explanation:

In professional connections, it is extremely necessary to adopt a posture that corresponds to the values ​​of the organization to whom you represent. So it is essential that the person who is going to carry out the communication be polite, ethical and courteous. When calling a customer, for example, there needs to be an adequate presentation of his name, the name of the person he wants to talk to and the name of the company that is calling, but it is necessary to avoid a phone tag that makes the call longer, it is I need to be objective to retain attention, and if necessary to leave voicemail messages, these need to be complete and with identification so that the customer can return.