Select the term that best describes the following situation. You tell your supervisor that the machine you are working on is starting to act erratically.
-Downward communication
-Upward communication
-Horizontal communication
Use these terms to describe the following situations. Use each term no more than once.
Upward communication Management by wandering around Informal communication
Horizontal communication Formal communication Social networking
Diagonal communication
You tell your manager an idea you have to be more responsive to customer requests.
After Will was late for the third time in a month you formally wrote him up and asked him to sign a letter agreeing to be on time or risk losing his job.
Your coworker Charlie tells you that he thinks that Phil is first in line for the next promotion.
Select the term that best completes the sentence.
If employees and customers are satisfied,( )can help build loyalty. If not, employees and customers will communicate and amplify every complaint through these networks.
( Wikis, Portals, Social networks)