Business, 06.04.2021 04:40 icantspeakengles

Juan works for you in the Customer Service Department. He hates answering incoming customer calls and prefers to respond to customer emails. Juan is scheduled to answer the phones today and insists that you let him switch with Shawna, who is assigned to e-mail duty. Although you have refused to allow Juan to switch schedules in the past, you agree to do so today. What is your style for handling this conflict

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Juan works for you in the Customer Service Department. He hates answering incoming customer calls an...

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