Assume that you are currently profitable, but you are hearing rumblings that your corporate parent is in some financial trouble. You came into this role 3 months ago and you are winning awards for customer satisfaction (one of the key measurements is how long customers have to wait for a car). You have done some market study and found that customers will continue to provide superior feedback on satisfaction as long as they donât have to wait any longer than 30 minutes for the car of their choice. Likewise they will give poor feedback if they have to wait over an hour. Each HMV costs $10,000 per year to have in the fleet when factoring in depreciation, maintenance, and amortized purchase price. Corporate leadership has stated clearly that they need at least $500,000 per year more profit to stay viable as a company, and they have asked you to help identify savings. More savings could lead to a promotion, but only if you are able to maintain customer satisfaction levels.

Required:
a. Lay out a plan that saves the company at least $500,000 but maintains customer satisfaction levels in the coming year.
b. What is the very best you can do and keep wait times under an hour? Aside from change the number of vehicles what else would you do to impact performance?