Sue says in the video that when a customer has a problem, that person should "come away knowing that we’ve done everything we could to address it." To you she adds, "However, it’s hard for me to link customer service to metrics like market share, how many new customers we get, and financial performance. How can I make the connection?" Calculate liquidity ratios. Produce and analyze a capital budget. Use the balanced-scorecard approach to control. Ask employees to form a quality circle.

Yowell company granted a sales discount of $360 to a customer when it collected the amount due on account. yowell uses the perpetual inventory system. which of the following answers reflects the effects on the financial statements of only the discount? assets = liab. + equity rev. − exp. = net inc. cash flow a. (360 ) = na + (360 ) (360 ) − na = (360 ) (360 ) oa b. na = (360 ) + 360 360 − na = 360 na c. (360 ) = na + (360 ) (360 ) − na = (360 ) na d. na = (360 ) + 360 360 − na = 360 na