Carmen is in the process of buying a car. she knows she needs a car loan, but she is unsure about which financial institution she should obtain the car loan from. should she take out a loan with a loan period of four years? five years? six years? she has $3,000 for the down payment, and the cost of the car after tax and license fees will be $8,500. she has a credit score of 620. her budget will allow her to make payments as high as $150 per month. remember, the goal is to find the most cost-effective option. which car loan should carmen choose?

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap