Suppose you are a salesperson for an office supply company. one of your customers left you a message indicating that they were unhappy about the last order they received. while on your way to visit the customer to discuss the problem, you decide to review your procedure for handling complaints. what is the first thing you need to do to resolve customer’s complaint?

In early january, burger mania acquired 100% of the common stock of the crispy taco restaurant chain. the purchase price allocation included the following items: $4 million, patent; $3 million, trademark considered to have an indefinite useful life; and $5 million, goodwill. burger mania's policy is to amortize intangible assets with finite useful lives using the straight-line method, no residual value, and a five-year service life. what is the total amount of amortization expense that would appear in burger mania's income statement for the first year ended december 31 related to these items?

The cook corporation has two divisions--east and west. the divisions have the following revenues and expenses: east west sales $ 603,000 $ 506,000 variable costs 231,000 300,000 traceable fixed costs 151,500 192,000 allocated common corporate costs 128,600 156,000 net operating income (loss) $ 91,900 $ (142,000 ) the management of cook is considering the elimination of the west division. if the west division were eliminated, its traceable fixed costs could be avoided. total common corporate costs would be unaffected by this decision. given these data, the elimination of the west division would result in an overall company net operating income (loss)

You would like to purchase one class a share of berkshire hathaway through your scottrade brokerage account. scottrade charges a ​$6 commission for online trades. you log into your​ account, check the​ real-time quotes for berkshire hathaway​ (you see a bid price of ​$262 comma 900 and an ask price of ​$263 comma 730​) and submit your order. a. what is the current​ bid/ask spread for berkshire hathaway class a​ shares? b. if scottrade routes your buy order to the​ nyse, where berkshire hathaway is​ listed, what's the potential minimum your total transaction costs will​ be? c.​ if, instead, scottrade routes your buy order to​ nasdaq, where berkshire hathaway is not​ listed, what's the potential maximum your total transaction costs will​ be? d. regardless of how your trade is​ executed, based on the​ bid/ask spread, what is the market value of your​ trade? a. the current​ bid/ask spread for berkshire hathaway class a shares is ​$ nothing. ​(round to the nearest​ dollar.)