Many companies have sophisticated tracking software that registers and monitors customer complaints this is an example of what A Quality problem identification

B gap analysis

C critical incident technique

D credence qualities

Your local Credit union offers a variety of services to its members including checking and savings account home equity and Carlin’s with great rates the credit union also regularly offers fresh baked cookies and gourmet coffee what argument services does the credit union offer

A fresh baked cookies and gourmet coffee
B great rates
C savings and checking accounts
D home equity loans

Which of the following is an example of a BTB Internet service
A tech support
B travel planning
C online shopping
D gaming platforms

The measure of the difference between a customer expectation of a service quality and what actually occurred as a reference to as
A service analysis
B gap analysis
C SERVQUAL analysis
D reliability analysis

About time delivery co. incurred the following costs related to trucks and vans used in operating its delivery service: classify each of the costs as a capital expenditure or a revenue expenditure. 1. changed the oil and greased the joints of all the trucks and vans. 2. changed the radiator fluid on a truck that had been in service for the past four years. 3. installed a hydraulic lift to a van. 4. installed security systems on four of the newer trucks. 5. overhaul the engine on one of the trucks purchased three years ago. 6. rebuilt the transmission on one of the vans that had been driven 40,000 miles. the van was no longer under warranty. 7. removed a two-way radio from one of the trucks and installed a new radio with a greater range of communication. 8. repaired a flat tire on one of the vans. 9. replaced a truck's suspension system with a new suspension system that allows for the delivery of heavier loads. 10. tinted the back and side windows of one of the vans to discourage theft of contents.

The school cafeteria can make pizza for approximately $0.30 a slice. the cost of kitchen use and cafeteria staff runs about $200 per day. the pizza den nearby will deliver whole pizzas for $9.00 each. the cafeteria staff cuts the pizza into eight slices and serves them in the usual cafeteria line. with no cooking duties, the staff can be reduced by half, for a fixed cost of $75 per day. should the school cafeteria make or buy its pizzas?

You hold a diversified $100,000 portfolio consisting of 20 stocks with $5,000 invested in each. the portfolio's beta is 1.12. you plan to sell a stock with b = 0.90 and use the proceeds to buy a new stock with b = 1.50. what will the portfolio's new beta be? do not round your intermediate calculations.