Hollaway Corp. has the following data for the current fiscal year: Actual Budget Sales Units Product X 3,000 100,000 Product Y 157,000 101,000 Total 160,000 201,000 Contribution Margin Product X $ 6.00 $ 8.00 Product Y $ 8.00 $ 7.00 The total sales quantity variance for both products is: (Round your intermediate percentage answers to nearest whole percent.)

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.