Discussion Questions Discuss the pros and cons of Christy's development of the comment card. Describe the potential problems associated with involving the housekeeping staff in collecting the comment cards. With regard to the three expectation questions that address the guests' experience: (1) What information can Christy learn from these three questions; (2) what additional information would be helpful to improve the level of service provided by the hotel; and (3) how can this additional information be collected