Lucy does not have patience for a whole day hair plaiting at the salon. Her hair is always done in hurry and ends up being shoddily done. This demonstrates aspect of the services. a. Heterogeneity b. Inconsistent c. Inseparability d. Intangibility

Florence invested in a factory requiring. federally-mandated reductions in carbon emissions. how will this impact florence as the factory's owner? a. her factory will be worth less once the upgrades are complete. b. her factory will likely be bought by the epa. c. florence will have to invest a large amount of capital to update the factory for little financial gain. d. florence will have to invest a large amount of capital to update the factory for a large financial gain.