Identify an example of an obstacle to the success of global information system. a. An organization might be unable to develop products that appeal to customers in all countries. b. An organization might have the resources to implement a worldwide integrated system but not be able to change an existing telecommunication infrastructure. c. An organization might use training and education to train analysts. d. An organization might adjust content on their Web site to address cultural differences in different countries.

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?