Business, 18.05.2021 08:10 cavapoo

For each measure, place an X in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership,
or customer intimacy.
Operational
Excellence
Product
Leadership
х
Customer
Intimacy
Item
Ex. Number of patents approved()
1. Delivery cycle time (-)
2. Number of new products designed
3. Average contact hours per customer (+)
4. Non-value-added activity costs (-)
5. Percent of suppliers with long-term contracts (+)
6. Number of modular product designs (+)
7. Number of customized products co-designed with customers (+)
8. Defect-free units as a percentage of completed units (*)
9. Number of options available for customers to choose from ()

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For each measure, place an X in one of the three columns to indicate whether the measure would most...

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