Scenario Please refer to the following scenario when answering questions 8–12.

Your team
You have four staff working for you – 2 full-timers who do 37 hours a week, and 2 part-timers who each do 20
hours a week. One of your part-timers is on holiday for 2 weeks from next week. When the workload is very
heavy, you can ask one of the retired directors to come in to help for around 15 hours a week.
One of your full-timers and both of your part-timers are very experienced and have been with the company for
many years. The other full-timer has only been with the company for six months and this is their first job.

Planning for a new task
Your task is to introduce a new computerised system for dealing with the drivers’ information – e. g. their
personal details, qualifications and medical logs, driving rotas, tachographs, timesheets, non-driving working
hours, rest periods, records for compliance with transport legislation and payroll. After consultation, the
company has purchased the software and a new computer and printer to deal with the task.
The training for how to use the new system takes 2 days for managers, and you have been on the course. The
team members will each need 15 hours of training, but they are very busy and will find it hard to do 5 hours a
week. Your company wants you to have the new system up and running within 4 weeks. You will use the old
manual system as a backup for the first month, then stop using it completely.
The new system will not save any staff time for your team, but it will provide the directors and shareholders
with faster and more detailed information. It will also help to make sure that the company complies with all of
the current legal requirements for the industry.

Questions:

8 Describe the organisational targets that are relevant to your team.
9a Prepare SMART objectives for your team to be able to achieve these targets - S
How will you conduct the training
How many people need to be trained?
How much training is needed?
How many weeks
How would you organise who is being trained when
How many hours
Is it a straight swap to the new system following training
9b M
9c A
9d R -Are training materials available?
How will you make the objective realistic? What happens if staff aren't confident in the new system? Your answer for 9b can offer guidance for his question.
9e T
10 Describe a technique that you would use to plan to achieve the objectives you have identified in question 8.
11 Explain how to monitor and control the planned activities to achieve the task in the scenario.
12a Outline the resources required to complete the planned task - Physical resources.
12b Human resources:
12c Time:
13 Explain how to allocate work to team members generally
14 Explain how to assess and support team performance in achieving objectives.
15 Describe a possible cause of variance from a planned activity.
16a Describe THREE examples of actions that can be taken to overcome causes of variance - example 1. (3.2)
16b Example 2.
16c Example .3
17 Explain how to involve team members in identifying ways to improve performance to meet objectives.