Tony works as a customer service professional for a store that sells refrigerators. He met a customer who was furious with the store’s service. Apparently, the store had delivered the wrong refrigerator model to the customer’s home address. Tony apologized on behalf of the store. He told the customer that the store would quickly replace the product. He interacted with the customer for a while and promised that the store would never give the customer a chance to complain in the future. Tony’s helped him make the customer believe in the store’s service.

Anyone know what the PLATO answer is? I need help on this, it's part of a summative grade

Anheuser-busch inbev is considering you for an entry-level brand management position. you have been asked to prepare an analysis of the u.s. craft beer industry as part of the selection process. prepare a 3-5 page report that includes a description of the industry’s strategically relevant macro-environmental components, evaluates competition in the industry, assesses drivers of change and industry dynamics, and lists industry key success factors. the company’s management also asks that you propose the basic elements of a strategic action plan that will allow the company to improve its competitive position in the market for craft beer. you must provide a heading in your report for each of the required elements of the assignment.