Tom just started a new job. His supervisor appreciates the way Tom is quick to respond to emails, and is courteous and professional when talking to
clients. Which of these soft skills is Tom demonstrating?
A. Planning skills
B. Flexibility
C. Creativity
D. Communication skills

There is a small, family-owned store that sells food and household goods in a small town. the owners have good relations with the community, especially with local farmers who supply much of the food. the farmers aren't organized into a cooperative or union, and the store deals with each individually. suppose the store wanted to buy some farms to control the supply of certain vegetables. how would you classify this strategic move? select one: a. horizontal integration b. forward integration c. backward integration d. concentric integration