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Business, 03.06.2021 01:00 cahree

Rachael is a call service agent who handles, on average, 15 calls during each hour of her shift. If standard productivity is 100 calls in an 8 hour shift, then the number 1.20 indicates. a. Rachael’s productivity.
b. Rachael’s efficiency.
c. Rachael’s process time.
d. Rachael’s cycle time

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Rachael is a call service agent who handles, on average, 15 calls during each hour of her shift. If...
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