You're a customer service supervisor for a car sharing website. You overhear an agent tell an angry car owner that she's have to discuss damage repairs with the renter even though your policy states owners aren't responsible for damage by renters. How would you respond? Select all that apply. A Coach the employee on how to deescalate the customer's anger
B Schedule a training for the team so they're all familiar with the policy
C Wait to see if the call is escalated to you
D Wait until the call is finished to inform the employee of the correct policy
E Take the call to assure her that her vehicle is protected​