A hotel chain values cleanliness and quality service. Company policy dictates that the hotels themselves be spotless with great care taken to present an upscale atmosphere of luxury. Additionally, customers are to be treated like royalty and the hotel's staff members should go out of their way to make each customer feel special. These behaviors and policies represent the organization's: a. structure.
b. hierarchy.
c. culture.
d. authority.
e. ethics.

These behaviors and policies represent the organization's:

c. culture.

Explanation:

The hotel's culture defines the proper way for staff members to behave within the organization. This culture includes their shared beliefs and values to maintain a spotless and luxurious environment.  They embrace the manner that customers are treated and made to feel.  The culture is established by leaders and then communicated and reinforced through various methods, ultimately shaping employee perceptions, behaviors, and understanding.  They also promote employee performance, productivity, and customer engagement.

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