Negotiation and alternative dispute resolution (Connect, Perform) Use your knowledge of distributive and integrative negotiation to select the best answers for the following questions.
In this form of alternative dispute resolution, a third party attempts to build a positive relationship between two other parties. The outcome of the process is to facilitate a settlement which can be binding if both parties agree.
A. Conciliation.
B. Mediation.
C. Arbitration.
To mediate conflicts with consumers efficiently and fairly, many companies use this:.
A. Negotiation.
An ombudsman.
C. A BATNA.
helps to build good long-term relationships, and minimizes grudges between the parties. This is particularly beneficial when the parties have to work together on an ongoing basis once the negotiations are finished.