Business, 03.08.2021 17:20 merunikitty1226

Is Anyone Listening? The Berman Company enjoys a reputation as a good place to work. The company strives to provide quality services for clients.
Situation 1 Ina Radzik likes to be the first to know what's going on in the office. One of the reasons she is so well informed is that she looks through the papers on other employees' desks.
Situation 2 To improve customer service quality, employees' telephone calls are monitored. Monitoring is random and employees do not know when a quality manager is listening to a call. Customer service representative Luis Perez made a personal phone call while Steve Young was monitoring the line. During the call, Luis made plans for his weekend activities.

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Is Anyone Listening? The Berman Company enjoys a reputation as a good place to work. The company st...

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