(2) The American economy is a service economy that contributes almost 78% in the US Economy, followed by a 20% manufacturing economy. It has become important to maintain the service quality of the businesses. What is the role of tools and techniques in service quality management? The Discuss.

Resources and capabilities, such as interpersonal relations among managers and a firm's culture, that may be costly to imitate because they are beyond the ability of firms to systematically manage and influence are referred to asanswers: socially complex.causally ambiguous.path dependent.the result of unique historical conditions.

Highland company produces a lightweight backpack that is popular with college students. standard variable costs relating to a single backpack are given below

Your subscription to investing wisely weekly is about to expire. you plan to subscribe to the magazine for the rest of your life, and you can renew it by paying $85 annually, beginning immediately, or you can get a lifetime subscription for $620, also payable immediately. assuming that you can earn 6.0% on your funds and that the annual renewal rate will remain constant, how many years must you live to make the lifetime subscription the better buy?