Zanda Corp. has determined that it has too many products returned from customers. Zandf s interested in determining what factors or elements could contribute to the large number (.e., the root cause of the problem). achieve this objective? Which of the following quality tools would Zanda use to a. Process flowchart
b. Pareto analysis
c. Fishbone diagram
d. Histogram
e. Scatter diagram

Which of the following statements best describes the results provided by market research? a. market research allows producers to create trends that lead to more sales. b. market research lets producers predict what laws the government is planning to make. c. market research tells producers what consumers want and what they're willing to pay. d. market research producers understand market forces better.