still unopened. He told himseif “There are not enough hours in the day. God game me only twenty-four hours a day- everyone else seems to have more". One among these unopened letters was from chairman of the company. He hurriedly opened that letter. Chairman wanted him to report immediate measures to improve the customer relationship to quell heavy customers' complaints on poor customer dealing of sales staff. Mr. Sharma does not have answers to this question right now but he has planned to have another meeting next week on this issue with sales people. Discussion Questions a) What are the main Problems of Mr. Sharma? b) What should he do to improve the situation so that he can accomplish task on time effectively? c) What should he convey to his chairman tomorrow?​