Things never get accomplished in time Mr. Sharma, managing director of an advertising agency, shuffled through the papers piled high on his desk. "This looks like paper garbage” he sighed, briefly surveying the files, books, letters and unfinished contracts littering the floor and covering every available surface. "Ah, here it is Now, where is my pen?” He sat down to write a reply, but was interrupted by Mr. Gurung, his assistant, for ten minutes about some minor matter over a tender bid. His secretary then brought a pile of unopened mail for him. The telephone began to ring. Mr. Sharma answered all six calls, one wrong number, two wrong departments, and other minor queries from other staffs. Then, it was a lunch time when took up another thirty minutes, during which time Mr. Gurung reminded him about today's sales staff meeting for improving customer services. Both of them went straight to the meeting room and the meeting was started after 15 minutes late as they waited for the arrival of all staffs. Meeting went on for an hour. All the staffs boasted on their brevity of dealing with the different types of different customers. Mr. Sharma found neither any solutions nor clues on how to improve customer services during the meeting. Since he had an appointment with an important clients, h stopped the meeting. The next meeting was scheduled for the next week for the same time. The staffs were told to think of alternatives to improve relation in their departments and share in the forthcoming meeting.​