Business, 23.09.2021 14:00 shimmerandshine1

An airline with operations in San Diego, California, must staff its ticket counters inside the airport. Ticket attendants work 6-hour shifts at the counter. There are two types of agents: those who speak English as a first language and those who are fully bilingual (English and Spanish). The requirements for the number of agents depend on the numbers of people expected to pass through the airline’s ticket counters during various hours. The airline believes that the need for agents between the hours of 6 a. m. and 9 p. m. are as follows: 6A. M-9 A. M. 9 A. M-NOON NOON-3 P. M. 3 P. M-6P. M.
Agents 12 20 24 12
needed
Agents begin work either at 6 a. m., 9 a. m., noon, or 3 p. m. The shifts are designated as shifts A B, C, and D, respectively. It is the policy of the airline that at least half of the agents needed in anv time period will speak Enalish as the first lanquage. Further, at least one-quarter of the agents should be fully bilingual (English and Spanish). How many and what type of agents should be hired for each shift to meet the language and staffing requirements for the airline so that the total number of agents is minimized?
A) What is the optimal hiring plan from a cost perspective if English-speaking agents are paid $25/hour and the Bilingual agents are paid at $23/hour?
B) Does the total number of agents needed change from that computer in part (a)?

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