John borrowed 100 000 from a bank 4 years ago. The annual interest rate is 6% and the repayment schedule is based on monthly annuity payments. There is still 6 years to fully repay the debt. Now John approached the competitive bank and asked for possibilities to refinance. The bank was sympathetic to the request and offered 4% as an interest rate. However, the refinancing fee is 1.5% of the loan balance.

When the federal reserve buys bonds from or sells bonds to member banks, it is called monetary policy reserve ratio interest rate adjustment open market operations

When randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. at first randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. randy was able to discover the cause of the problem by utilizing skills.

What is a sales lead? a. an employee on the customer service team who deals with existing customers b. a sales person who works on a residual commission structure c. an expert in maslow's hierarchy of needs d. a potential customer who has shown interest in the company's product