Banks use databases to identify profitable and unprofitable customers. Bankers say they lose money on customers who typically keep less than $1,000 in their checking and savings accounts and frequently call or visit the bank. Profitable customers keep several thousand dollars in their accounts and seldom visit a tell or call the bank. To turn unprofitable customers into profitable ones, banks have assessed fees on many of their services, including using a bank teller, although many of the fees are waived for customers who maintain high account balances. Bankers justify the fees by saying they're in business to earn a profit. Discuss whether banks are justified in treating profitable and unprofitable customers differently.
Describe the relationship between social responsibility, ethics, and law in business.
Describe the importance and effects of ethical practices in business and be able to analyze business situations to identify ethical dilemmas and ethical lapses.
Describe basic financial statements and show how they reflect the activity and financial condition of the business.
Explain integrity, ethics, and social responsibility as they relate to leadership and management.
Explain the banking and financial systems, including the securities markets, business financing, and basic concepts of accounting.