DIRECTIONS You learned that choosing the best telecommunications technology for a specific business need is a complex decision. There are a number of points that must be taken into consideration—goals, available options, cost, convenience, and availability. You learned that creating a comparison chart will help you compare similar technologies, rendering the decision-making process simpler. Now it's your turn to apply what you've learned.

Morgan is the operations manager for a national appliance distributor. The company has offices throughout the United States. Communication between offices is vital to the efficient operation of the company. Phone sales are an important source of revenue.

Managers and department heads across the nation strategize on a weekly, if not daily, basis. For the past three quarters, telephone charges have increased and sales have decreased. Morgan needs to cut expenses while keeping the lines of communication open.

A