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Business, 24.02.2022 04:10 langel7373

Kade, who manages a hotel, was recently explaining to deja, a regional manager, his quandary about whether to fire a front desk employee about whom several guests had complained. Kade described, "i first identified the problem as poor customer service, and then i brainstormed several solutions. I evaluated each alternative, and then i implemented my decision not to fire the employee. Instead i provided him with additional training. Finally, i followed up with an evaluation to see if his customer service skills had improved. " kade is applying the.

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Kade, who manages a hotel, was recently explaining to deja, a regional manager, his quandary about w...
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