John is a customer service employee at a small bakery. he notices a customer deliberating the chocolate chip or sugar cookies. in his head, john hears his boss, "i trust your judgment; do what it takes to delight the customer." with that in mind, john offers the customer a sample of each cookie. john's boss uses as a motivational tool. incentives job design training and education empowerment

John is a customer service employee at a small bakery. He notices a customer deliberating the chocolate chip or sugar cookies. In his head, John hears his boss, "I trust your judgment; do what it takes to delight the customer." With that in mind, John offers the customer a sample of each cookie. John's boss uses empowerment as a motivational tool. (empowerment)

answer; management is about coping complexity and leadership is about coping with change; i believe this is correct; ///good luck                                          

(b) management: leadership

answer: a. the kind of population living in your neighbourhood.

the census explorer data tool by the us census bureau allows the user to zoom in on any neighbourhood within the united states and find the kind of people residing in that by race and age.  

the tool needs to needs to be used twice – once in order to find what type of people reside in a neighbourhood, and then to see the age groups of the people in the same neighbourhood.