High levels of customer participation in a service imply that: a. the service is standardized. b. customers are not expected to share physical possessions. c. front line service providers follow instructions and enter customer information. d. customers can jeopardize the service outcome. e. front line service providers are responsible for all of the effort in service delivery. 0.5 points save answer question 19 of 20 next question

The answer is d. customers can jeopardize the service outcome.

The highest level of customer participation happens when there is a need for an active involvement on the part of the consumer which can be fruitful if followed. On the other hand, it can affect the whole program of the expected output when the consumer di not follow. Also, based on the given source this happens in counseling, training, and maintenance. 

The given source differentiated the levels of consumer participation.

Source: http://www.bu.ac.th/knowledgecenter/epaper/jan_june2009/pdf/Somyot.pdf

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