Uber has specific requirements for the age, size, and condition of its drivers' cars, so that its customers will experience a ride in a pleasant environment. this concern addresses which element of the building blocks of service quality 1.empathy 2.responsiveness 3.assurance 4.tangibles 5.reliability

A$100 million interest rate swap has a remaining life of 10 months. under the terms of the swap, the six-month libor is exchanged semi-annually for 12% per annum. the six-month libor rate in swaps of all maturities is currently 10% per annum with continuous compounding. the six-month libor rate was 9.6% per annum two months ago. what is the current value of the swap to the party paying floating? what is its value to the party paying fixed?