Which of the following is an example of a functional skill? a. calming down an upset customerb. setting up voicemail optionsc. using coding software to create a programd. operating a cash register

The correct answer is A. Calming down an upset customer.

Functional skills are termed as an essential skills which is needed for both adults and young people so as to participate, work and learn in life.

For example, functional academic skills helps a student to succeed in school, home, in the community and at work.

Some other independent living skills may include financial management, community access, health care, clothing and dressing care and personal hygiene.

cognitive overload: having a lot on your mind impairs decision-making and tends to result in the simplest, but not necessarily best, option being selected.

empathy gaps: overlooking how you might feel in a different situation can result in unnecessary purchases, such as overbuying when shopping for food on an empty stomach.

optimism and overconfidence: wearing rose-tinted glasses and having unrealistic expectations about the future can affect money management and leave you unprepared for a change in circumstance.

instant gratification: seeking instant gratification drives impulsive spending and can undermine long-term planning and savings.

harmful habits: automatic or mindless behaviour can amplify a poor financial decision as it becomes a recurring event.

social norms: we are heavily influenced by the actions of others; while this can be in certain circumstances, it also contributes to the pressure to keep up with the joneses through conspicuous consumption.

i tried to find the answe for you im sorry.