It has come to your attention that several different departments in your organizations are using workgroup information systems. this has created an issue in that several of the departments interact with the same group of customers and are trying to maintain their own database of customer information. some of the customers have expressed frustration at having to repeatedly give the same information several times to "the same company". what is the source of this issue?

The source of this issue is workgroup information systems that have been built separately (probably out of necessity). Usually an IT department would develop interacting systems so all workgroups could share. It is so dependent on resources for information systems, hardware, software, programmers, screeners to develop a needs assessment. Someone would need to evaluate each individual system to see the similarities and differences and how it us being used. What was it developed to accomplish? Maybe integration can happen rather than starting from scratch.