When a customer makes a request or complaint, the goal of customer service is to a) restore positive relations with the customer. b) restate and share the customers level of frustration. c) end the interaction with the customer as quickly as possible. d) show the customer how to remain calm and courteous.

A. restore positive relations with the customer.

Explanation:

Customer service has one goal and that is to make the customer happy. They should not be rude, instruct the customer on manners, or hang up. All those can result in demotion/fired from their job

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