1.customer service is assistance provided by a company to the people who buy or use its products or services. a. true b. false 2. marina receives a call from an angry customer, who claims a product is not working properly. marina should provide quality customer service by a. explaining that all sales are final b. providing the customer a choice between a refund or a replacement c. telling the customer about an upcoming sale 3. what is the act of working with someone to produce or create something? a. collaboration b. decision-making c. non-verbal communication 4. terrence smiles at his customers, his coworkers, and stays late when needed. what personal skill does terrence demonstrate? a. attire b. human resources c. positive attitude