In the context of computer literacy and information literacy, which statement is true of knowledge workers? a. they should know how to increase strategic dissonance. b. they should know how data should be indexed and updated. c. they should restrict themselves to the use of informal information. d. they should avoid collecting data from external sources.

b. They should know how data should be indexed and updated.

Explanation:

The knowledge workers are those who have the basic knowledge in context of computer and information  literacy.

There fore it is necessary in their part to know how the data is to be indexed and updated. For storage of data it is necessary to be indexed so that it could be retrieved later.

Option A is incorrect it is not necessary on their part to increase strategic dissonance.

Option C is incorrect as they should not restrict themselves to the use of informal information.

Option D is incorrect as they also need to collect external data in terms of information literacy.