Explain the importance of having a non-technical sla constructed as part of the service contract. who are the intended users of a sla and how is it likely to be used? identify and explain the elements it should contain to be of maximum benefit to the service and the organization.

Other - a written response, no less than arial 12-point font, to the following: of the following, which would you consider is most important to customer service goals? choose one and explain why. (1) accuracy (2) punctuality and attendance (3) courtesy (4) productivity (5) organization