Computers and Technology, 04.01.2020 05:31 bunng7387
The universal containers customer support organization has implemented knowledge centered support (kcs) in the call center. however, the call center management thinks that agents are not contributing new knowledge articles as often as they should. what should the company do to address this situation? ( select 2 )
a. require agents to check a box on case when submitting a new suggested article
b. create a dashboard for articles submitted by agents & approved for publication
c. measure & reward agents based on the # of new articles submitted for approval
d. measure & reward agents based on the # of new articles approved for publication
Answers: 2
Computers and Technology, 22.06.2019 17:30
Which tab should you open to find the option for adding a header?
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Computers and Technology, 22.06.2019 18:30
Which of the following commands is more recommended while creating a bot?
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Computers and Technology, 23.06.2019 21:40
Simon says is a memory game where "simon" outputs a sequence of 10 characters (r, g, b, y) and the user must repeat the sequence. create a for loop that compares the two strings. for each match, add one point to user_score. upon a mismatch, end the game. sample output with inputs: 'rrgbryybgy' 'rrgbbrybgy'
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Computers and Technology, 24.06.2019 13:00
Think of a spreadsheet as a giant calculator spread of paper chart data collector
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The universal containers customer support organization has implemented knowledge centered support (k...
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