Auser complains that skype drops her videoconference calls and she must reconnect. at which layer of the osi model should you begin troubleshooting?

Application layer

Explanation:

Application layer of OSI(Open system interconnection) that is responsible for interfacing the communication with the user by displaying information or message. It maintains the transmission of file and assessment, emailing faculty, using network services etc.

According to the question,if any Skype user has complain regarding video call drop while conferencing then application is responsible to solve the issue. This layer will be the starting point of troubleshoot by approaching to network resources.As call drop can occur due to network service, congestion or resource issue.

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