Which approach to knowledge management capitalizes on tacit knowledge and requires heavy IT investment?

The Process Approach

Explanation:

The process approach attempts to codify organizational knowledge through formalized controls, processes, and technologies. Organizations adopting the process approach may implement explicit policies governing how knowledge is to be collected, stored, and disseminated throughout the organization. The process approach frequently involves the use of information technologies to enhance the quality and speed of knowledge creation and distribution in the organizations.

the answer is b) 2nd

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