Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service Cloud feature should the Consultant recommend to address this requirement?

*write a program that defines symbolic names for several string literals (chars between quotes). * use each symbolic name in a variable definition. * use of symbolic to compose the assembly code instruction set can perform vara = (vara - varb) + (varc - vard); ensure that variable is in unsigned integer data type. * you should also further enhance your symbolic logic block to to perform expression by introducing addition substitution rule. vara = (vara+varb) - (varc+vard).