A technician is troubleshooting a small network with cable Internet service in which a user is receiving a message in her web browser stating a site cannot be found. While interviewing users, it is determined that every host on the network is experiencing the same issue with all websites. Which of the following is the first step in troubleshooting this issue?

a. Use a cable tester to test the patch cable for the first user who reported the issue.
b. Reboot the soho router connecting the lan to the cable modem.
c. Call the internet service provider and report the problem.
d. Replace the patch cable from the soho router to the cable modem.
e. Connect a computer directly to the cable modem and attempt to access the internet.