Which lodging industry characteristic recognizes the fact that a hotel s ability to attract and retain qualified staff members who consistently deliver excellent service is a key to the success or failure of a hotel?

Labor Intensive

Explanation: Labor intensive is the lodging industry characteristics which is considered as a very important factor that can determine the ability of a Hotel to attract and retain qualified staff members who consistently deliver excellent services to its customers. Labor intensive is very vital to the successor failure of a Hotel, as it directly deals with the personnel.

The Hotel Industry is Labor intensive as it requires a large number of qualified and we'll trained personnel for effective performance.

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