When is e-mail an appropriate channel for goodwill messages? If you frequently communicate with the receiver by e-mail and are certain the message won’t get lost Never When you don’t have a stamp or appropriate company letterhead

E-mail is an appropriate channel for goodwill messages when frequently communicate with the receiver by e-mail and are certain the message won’t get lost

Explanation:

Email is a fast and easy mode of communication in current time.

We can send a goodwill message to someone using email if we communicate frequently with that person.

This makes it easy to do a follow up also in case required.

Goodwill message should be written in simple sentences but should be sincere enough to convey the message to receiver. It short be short and caring.

Goodwill message contains a thanks expressing message from sender's side.

It might be sent for showing some sympathy, for example in case of any illness.

It can also be sent to recognize receiver for some good work that he has done.