Which two recommendations should a Consultant recommend to improve agent experience and reduce response and resolution times?Universal Containers’ Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times.
A. Configure Case Assignment based on Case PriorityB. Create a Report of all active Entitlements grouped by CustomersC. Add the Entitlements related list to Account Page LayoutD. Configure Success, Warning, And Violation Actions for Milestones

An ou structure in your domain has one ou per department, and all the computer and user accounts are in their respective ous. you have configured several gpos defining computer and user policies and linked the gpos to the domain. a group of managers in the marketing department need different policies that differ from those of the rest of the marketing department users and computers, but you don't want to change the top-level ou structure. which of the following gpo processing features are you most likely to use? a, block inheritance b, gpo enforcement c, wmi filtering d, loopback processing

Self contained sequences of actions to be performed are? a. expressions b. algorithms c. functions d. formulas

Consider jasper’s balance sheet. which shows how to calculate jasper’s net worth?